Refund and Returns Policy

Refunds and Returns

Overview

Our refund and returns policy last 7 days. If 7 days have passed since your purchase, we will not be able to offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email us on info@portegrace.com with details of your return and any supporting images where possible and our team will get back to you on the process.

Refunds

Once your return is received and inspected in our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. A refund is usually only accepted if the product came to you damaged and in we would need you to inform us within 24 hours with supporting images of any damage to the product.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@portegrace.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to:

The Porte Grace Atelier
21-A Dr. APJ Abdul Kalam Lane, New Delhi-110011

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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